Terms & Conditions

Last updated: 5 June 2026

Welcome to The Silver Bells Atelier. These Terms & Conditions outline the rules and guidelines for using our website and purchasing our handmade products. By accessing our site or placing an order, you agree to these terms.

1. About Us

The Silver Bells Atelier creates and sells handmade gifts, cards, and decorative items for weddings, Christmas, birthdays, and other celebrations. Our products are crafted from materials including cardstock, paper, wood, and acrylic.

For any questions, you can contact us at: Email: info@thesilverbellsatelier.co.uk

2. Handmade Product Disclaimer

• All items are handmade, meaning slight variations in colour, texture, pattern, size, or finish may occur due to cardstock availability.

• These variations are part of the charm of handmade goods and do not constitute defects.

• Product photos are for illustrative purposes; colours may vary depending on screen settings.

3. Ordering

• When you place an order, you will receive an email confirmation. This does not guarantee acceptance.

• We reserve the right to cancel or refuse an order if:

  • The product is unavailable

  • There is an error in pricing or product information

  • Fraudulent or suspicious activity is detected

If an order is cancelled, you will receive a full refund.

4. Custom & Personalised Orders

• Custom orders (including personalised names, dates, colours, or designs) are non‑refundable once production has begun.

• You are responsible for ensuring all personalised details are correct at the time of ordering.

• We may send digital proofs for approval; production will not begin until approval is received.

5. Pricing & Payment

• All prices are listed in pounds.

• Prices may be updated at any time.

• Payment must be made in full at checkout using our approved payment methods.

6. Shipping & Delivery

• Processing times vary depending on the product and whether it is custom-made. Estimated dispatch times are shown on each product page.

• Delivery times are estimates and not guaranteed.

• We are not responsible for delays caused by postal services, couriers, customs, or events outside our control.

• Once an order has been shipped, responsibility for the parcel transfers to the courier.

Shipping Issues

If your order arrives damaged:

• Contact us within 48 hours with photos of the packaging and item.

• We will assess the issue and offer a replacement or refund where appropriate.

If your parcel is lost:

• We will follow the courier’s investigation process before issuing a replacement or refund.

7. Returns & Refunds

Non‑custom items

• You may return non‑custom items within 14 days of delivery.

• Items must be unused, in original condition, and in original packaging.

• Return shipping costs are the customer’s responsibility unless the item is faulty.

• Damaged items must be reported straight away. We may ask for photographs of the damage including the packaging. We may request the item to be sent back to us at our cost for inspection before issuing any refund.

Custom or personalised items

• These are non‑returnable and non‑refundable unless damaged or defective upon arrival.

• Damaged items must be reported straight away. We may ask for photographs of the damage including the packaging. We may request the item to be sent back to us at our cost for inspection before issuing any refund.

Refunds

• Refunds are issued once the returned item is received and inspected.

• Refunds are processed to the original payment method.

8. Intellectual Property

• All designs, product photos, descriptions, and content on this website are the intellectual property of The Silver Bells Atelier.

• You may not copy, reproduce, or distribute any content without written permission.

9. Use of the Website

You agree not to:

• Use the site for unlawful purposes

• Attempt to gain unauthorised access to the website or its servers

• Interfere with the website’s functionality

We reserve the right to restrict access or terminate accounts for misuse.

10. Privacy Policy

We respect your privacy and handle your data in accordance with applicable laws. Please refer to our Privacy Policy for full details on how we collect, store, and use your information.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.

• Our total liability for any claim relating to your purchase will not exceed the amount paid for the product.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes take effect immediately upon posting on this page.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be handled in the courts of England and Wales.